My wife and I had purchased furniture in 2005 from 4 u furniture initially from the home show. Henry and Marni were super sales people and very convincing. We ended up ordering a bedroom set in addition to other bedroom furniture. Bottom line is we did not receive our bed and side tables which were promised to us and we waited over one year for it, so now we have bedroom furniture with a bed and side tables (from a different company) which don't match. It was frustrating to say the least. I received every excuse in the book. You want great service go to 'The Bali Collection' Now that's service.
- Company Response
I am sorry to learn about the customer from Newmarket's experience, although no name was attached so I can not comment on any details. I know in the past while importing from Indonesia some logistical issues surrounded importing from the Tsunami, to shipping delays. We no longer import bedroom furniture from that region as a result of the frustration it caused to our customers and us. I am not sure which bed the customer purchased and which end tables they required so I can not help their situation. The majority of our items are now in stock items so that major delays are no longer an issue. I do apologize for any inconveience this may have caused the customer from Newmarket.