My mother wanted to purchase from this store and I went to help her out. Marlee was very pushy and mislead us about the size of the couch (told us it was 7' and not 9'2"). Size was a concern because my mother only has 10' available on the wall leading to the patio doors. Marlee also pushed for us to buy the matching coffee table. My mother did not want to because she felt it would be too big and would overcrowd the living room. Again, Marlee insisted that it would be fine and even touched my mother's knee reassuringly, telling her that "if it doesn't fit, I will come and get it, Hon. No problem, whatsoever."
As we were discussing the purchase, Marlee said that she was going to write it up. She came back and handed me the credit card slip to sign as she had already processed the sale (I had agreed to put the items on my card until my mother could pay for them). We discussed the items again and she reassured us that there would be no problems and I told her that I would be back to measure the furniture. She kept the actual receipt asking for my mom's name and the delivery address. After I had signed the slip, she folded the bill of sale, handed it to my mother, and told me that she would call me the next day to arrange delivery.
She did not call the next day (a Monday) and I returned on the Tuesday to measure. The sofa was not the size she had said and I expressed my concerns that it would be too big. She told me not to worry, that it would look "fitted" and "fill the room nicely". I told her that the wall was only 10' and that we needed access to the patio door.
The next day (Wednesday), I returned and told her that it would not fit. I asked for a refund and told her that my mother would be in the following week (she had gone out of town to pack in preparation for her move into the condo). Marlee refused saying that she had told us that these items were 'final sale'. I told her that she hadn't and reminded her of the agreement to take back the items if they did not fit. She told me to look at the invoice, which she had written 'final sale' beside the sofa and the coffee table. Oddly enough, she did not write this beside the kitchen table, which we never discussed it being a problem in regards to size.
Despite this, she refused to refund me my money even though I do not have the items in my possession.
I immediately called Master Card and have initiated a dispute of the charges. I have also looked up information on the Ministry of Consumer Services website. I am within my legal rights, as are many complainers on this site, of receiving a full reimbursement of the charges. In the meantime, I am waiting to see how this will get resolved.
- Approximate cost of services:
- $5,000.00