I called Gates in (just lucky, not a referral) when a family of Raccoons took over our attic. Tony quickly blocked all exits (and entrances, and set a one-way trap to ensure the critters couldn't get back in once they left. We were delighted with the result.
18 months later, we realized we had been re-invaded, by much smaller critters who had ingeniously found their way around the wire barriers originally erected by Gates and removed a small section of soffit. Within 2 days we had the owner himself examining all the previous work, installing a new (much smaller) one-way exit trap, at a minimal charge, despite the fact we hadn't elected to take the additional year warranty.
Rarely have I experienced the depth of customer service provided by Gates. Reputation is everything, and Gates takes this business very, very, seriously.
If you have a problem with wildlife, PLEASE do yourself a favor and call Gates.
- Approximate cost of services:
- $400.00
- Company Response
Tony, thank you for your kind words! We do strive to offer the best customer service in the business and your testimonial is evidence of that. It was a pleasure to have met you and your wife and I hope the critters find other living quarters, away from your home! Brad Gates, President