No more squirrels in the attic!
Upon realizing that we definitely had squirrels in our attic and not running around on the roof, we contacted Gates. They had someone at our house to check things out within a few hours. Tony went up on the roof and found the problem - a gap left when the soffit was pushed up when we had the roof replaced last month; the roofers forgot to pull it back down leaving a huge doorway for the lucky squirrels to enter our attic.
Tony took some pictures for me so I could see the problem myself and then he prepared an estimate for the work and e-mailed it to me to review. He explained that he included some recommended services in the estimate but he was not at all pushy about those. He then left the estimate with me and gave me his cell number so I could call when my husband and I made a decision. I contacted him about half an hour later (after the roofer refused to step up and cover the cost of the squirrel removal) and he didn't think he could come back that day but he arranged for someone else to come by later that afternoon.
Tony's colleague arrived about an hour later and In less than an hour, everything was done (one-way gate) and after hearing some scurrying and scratching for a few more hours as the squirrels realized their easy access was gone, the attic was quiet and we have heard nothing since. :):)
Very impressed with Gates and will definitely recommend to friends/neighbours if they have a need.
- Approximate cost of services:
- $500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Rebecca, I love how you explained our service and the communication that ensued after our initial visit. I am sorry that you were unable to get the roofer to "step up and cover the cost of the squirrel removal". Unfortunately roofers don't understand what animals are capable of and leave openings that let animals in. Thank you for your referral and for any future referrals you may send our way. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016