Based on the positive reviews on HomeStars, I contacted A1 to book a fireplace and chimney cleaning but also to ask about possible repair to or replacement of the damper which had not been working for several years, Owen quoted a very reasonable price for the cleaning and explained that the technician would try to fix the damper while he was here and there would be no additional charge for this. If it could not be fixed, the technician would provide me with information and quotes for a new damper. The cleaning was booked and the technician, Rick, arrived on time. He cleaned the firebox and chimney thoroughly, cleaned up all dust and spent considerable time trying to fix the damper without success. When I asked about a new damper, he explained a couple of different kinds and recommended one of them (the less expensive). Since I was going to be out of town for awhile, he said that he would arrange for the office to call me when I returned, which they did. Owen explained again about the damper and confirmed the quote. Rick was able to complete the installation that same day. Again, he was extremely careful about covering the floor and vacuuming up all dust. The installation went quickly and he explained how the damper worked and made sure I knew how to operate it before he left. I will definitely call A1 for future cleaning and any other chimney or fireplace work I might require.
- Approximate cost of services:
- $1,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thanks for the review Sheila! We always lean towards what's best for you rather than what's most costly. Our business is based on customer satisfaction and I'm very glad that we could get all this resolved for you in a timely fashion.