I went to the showroom and had a very helpful sales person walk me through the various options. I ordered the windows in the Fall and thus on installation day it was raining a bit. But they went ahead with the installation. It went relatively well except that they came so late in the day, that is was done partially in the dark and they caused some damage to the siding of the house, under one of the windows. They're pretty aggressive when ripping out the old windows... I think if they were in less of a rush, they may have not damaged the siding.
But there were two problems:
During the next big rain, I noticed a giant pool of water under one of the bedroom windows and realized that the window had not been properly sealed at all. I called them and I have to say that they were very responsive and concerned and sent someone out asap to recaulk the window.
The other issue was that our large living room window had a film of gunky stuff on it that I thought I could wash off but was so stuck on that there was no way I could get it off. I think it was caulking that hadn't had a chance to dry and ran onto the window in the rain following installation. During the fixing of the bedroom window I had them clean off the living room window as best as they could. It was okay but not great.
I lived in that house for about 1 more year after installation and have to say that those windows made a big difference in helping keep our home warmer and less drafty. Having said that, I don't how they'll do in the long run. We may have just had bad luck with the installation but now I've learned that windows shouldn't be installed even in light rain and definitely not in darkness.
- Approximate cost of services:
- $2,000.00