A1 Air Conditioning & Heating

A1 was referred to me by a friend who was pleased and impressed by A1, I got in touch with her contact.

The Salesman was incredible: friendly, professional and demystifying. He explained how Heat Pumps work and the key calculations necessary based on my house - notably duct capacity and right sizing the solutions for both the indoor and outdoor units.
He even showed me the NEEP (Northeast Energy Experience Partnership) site which has "over two-dozen manufacturers of leading high-performing cold climate ASHPs have chosen to list their products on NEEP's list." Another unit I'd been quoted for was there and we ran the calculations - full transparency confirmed my situation warranted a hybrid with gas solution.
The representative drew me a graph of outdoor temperatures - for heat or cool - showing when the backup would kick in - in other words when the fossil fuel would have to take over. The expectation is 70% clean.
While I already have a furnace room, the outdoor unit needed to be placed. There was a super-easy spot however it encroached on space I share with my neighbour and we landed on a spot which was better for me where the installing team would have to do more work. Not a problem.
Lead time for installation was easy - he said he needed 48hours and it would take a day so I picked the day in the following week.
The 3 man install team arrived a little early on Wednesday morning and were respectfully and quietly waiting outside until I waved them in.
Really good crew, very professional and down to business - they worked well and quietly together - which was nice as I was in the house. Turns out, even with the added work, they finished a smidge early, so essentially 8am-345pm and cleaned up well.
There were a couple of small things I went back to my salesperson for. He as well as the CX & Business Development Manager were all over the issues and lightning fast to respond - even though it was after hours. People were sent out the next day and problem solved so fast. The problem turned out to be such a small thing (my fault actually) I was afraid the technician would be grumpy, Not at all grumpy he was so kind, cheerful and competent - said the favourite part of his job was meeting the customers - he thanked me!

I had had different Heat Pump providers come to the house & quote and, as my neighbour put it, it's the Wild West out there. I'm so relieved and happy to have gone with the A1 team. They've been in business over 50 years, have so much experience and so focused on their clients. I feel A1 really knows their business and going above and beyond is just what they do.