- Approximate cost of services:
- $20,000.00
- Company Response
Thank you for the kind review. Enjoy your beautiful new kitchen!
Thank you for the kind review. Enjoy your beautiful new kitchen!
Thank you so much for the kind review. We love the transformation on your kitchen. If you ever need anything in the future please let us know.
Thank you for this kind review. Glad we could help!
New countertops, cabinets, wall paint and new back splash
Thank you for your review!
Thanks Gary we love the new look ... it turned out really great.
Enjoy your newly renovated space.
Suzanne, Randy and the Action Team.
Remodel of basement and studio outbuilding
Thank you Tom & Christine,
You now have a lovely beach front space for you and your family to enjoy.
We are always happy to help
Suzanne & Randy
Horrible experience! Stay far away!
Hi Jen - Hope all is well with you. Please allow me to make a few general comments about your very surprising review before addressing some details.
First, Action Interiors is a proud family business that's been working in the renovation and remodel industry since 1986. Since our start, we’ve grown considerably - all on the strength of customer satisfaction and strong reviews. We take genuine pride in ensuring our customers are truly happy with our work and their savings. We’ve had a Better Business Bureau rating of A+ for many years.
Next, let me state the obvious. While positive reviews are without question really important to our continuing success, on very rare occasions we’ve become involved in a project that seems destined not to be a great experience for either us or the customer. In our 30 years of history, I suppose I can count them on one had. Unfortunately for you and for us, your project seemed to fall into that category. Let me explain a little more:
We employ different crews for different tasks on a particular project. We discovered - perhaps too late on your project - that our crews each requested they not return to your job site, simply because they felt they didn’t deserve the discourteous personal treatment they were subjected to while in your home. These crews aren’t made up of fragile primadonnas - they’re professional carpenters, painters etc. They can take their share of impoliteness. But we found, once we started running out of personnel to send to your particular job site because our crews refused to go, that something really unusual was happening in your case.
For the benefit of anyone who might read this response, I can say very confidently that we only use professional painters, and that our own crews (not another contractor as you have claimed) did in fact finish the job. Perhaps more important, we were led to believe the job was finished to your satisfaction. That is what you had told us when we dropped in later to request that we take a few “after” images, a request you seemed happy to grant us. The shots looked terrific, and the kitchen, we felt, would make another proud addition to our portfolio of projects.
Earlier in the process, our crews found there were some challenges, for example in painting some items like the rope twist pillars, or tracking down a missing piece of hardware - which we eventually had to purchase before it was finally discovered in one of your drawers. Were there some minor paint droplets where they should have been? Perhaps. But overall, our honest view - as shown in the “after” photographs we have on file - was that we felt nothing less than pride in our work and in your home.
While a review such as yours, written with such apparent enthusiasm, is new to us in our 30 years in operation, we trust that readers will simply google our company name and realize our reputation is not only excellent - but also very important to this family business. In the meantime, we wish you nothing but great success with your beautiful kitchen and your growing family!
All the best,
Suzanne - Action Interiors
Kitchen bathroom and laundry room upgrade
Thank you for your review!
Hi Anne, Thank you so much for the review, we love the new look.
Please let us know if we can help out with any future projects.
Suzanne & Randy Smith