I called City Appliance Service & Refrigeration to come and service my broken refrigerator. I was assured by the technician that if I ran into any issues the company offers a warranty that covers 1 year worth of parts and 90 days worth of labour (the warranty is explicitly noted on my receipt). After about 2 months after they came in my refrigerator started to malfunction again. I called them to have them come back and fix it, after several promises that they would come they failed to attend any of the appointments we had set. They have not to this day responded to my service calls and have refused to honour their guarantee.
would also like to notified you that Sandra from All Canada Refrigeration & Appliance called and threatened me and my husband for posting a complaint to the BBB. We recorded the conversation as proof. She called me to tell me that my complaint should be for another organization and that she had nothing to do with the organization that I had set the complaint against. I am certain that my complaint is accurate but feel very uncomfortable after hearing her say (I quote)...."you are going to end up in a ditch" WORST COMPANY EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
- Approximate cost of services:
- $350.00