I was quite shocked by the altitude that the owner had before and after the moving. She was warm and very helpful before I paid the money. I read the reviews on homestars, it seems that everything looked perfect. However, I have a few items broken during the moving, and I also paid extra money to cover $7000 worth of goods. All the items were listed on the insurance form.
The after-moving conversations were totally different from the pre-moving conversations. The altitude I got is like black and white comparing to the time I had not signed the check. She said she sent me a letter and check, but I have never received anything from her. After a few weeks, she scanned a letter that she wrote (not the insurance company) saying that the items were not covered by insurance. I submitted the complaint through BBB, they are working on this issue right now.
While I was talking to BBB, I found the rating for this company on BBB's website is 'B', and their rating starts from A+, A, A-, B+,B ... to F, I wish I knew the BBB rating before the moving, I would never use a service rated at B.
A few colleagues sold and bought houses lately, they asked me about the moving service. I certainly would not recommend this company to them sicne I had such a bad experience with them.
Although making money is your first priority, you should take full responsbility to the services you provide. You might save a few hundred dollars by not paying for the damage this time, but in the long run, the distrust from the customers will bring less business to you. I would not recommend your service to others, nor would I use your service when I get my condo in the next few months.
**** Update
For consumers:
Check a business rating on BBB's website at
http://www.bbb.org/canada/Find-Business-Reviews/
Explaination on BBB's rating - http://www.bbb.org/business-reviews/ratings/#2
Comsumers have the right to read both good and bad reviews.It is always a good idea to check with BBB or some other comsumer reports before you choose a product or service, you will have a lot less chance to make the same mistake I made if you only choose a BBB Accredited Business.
Michelle, You were not honest about telling me sending me the mail and check, you threatened me after I wrote the review based on my own experience.
I have attached the threat you made after I posted my review here.
- Approximate cost of services:
- $720.00
- Company Response
Update from BBB:
Complaint Case #: 1211643
Consumer: Sabrina ZhangThank you for your cooperation in responding to the above consumer's complaint. Following our usual procedure, we notified the consumer of your response and requested notification of whether or not it was satisfactorily resolved. Your company has made a good faith effort in an attempt to resolve this issue, therefore we are closing the case at this time.
Your BBB develops and maintains Reliability Reports on companies in our service area. This information is available to the public and is frequently used by potential customers. Your level of cooperation in resolving to this complaint becomes a part of your file with your BBB.
Sabrina, you were never once threatened and everyone has a right to their opinion like I mentioned in my previous email to you. All I said was when telling your story make sure you tell it correctly and that slander is a crime. If you tell your story incorrectly (1-sided) I will have our lawyer contact you to sort this out and settle this matter once and for all. Once again, if you were ready for your move, none of this would have happened.