Alleen's Custom Window Treatments And Accessories

I add this to the substantial chorus of dissatisfied customers with Alleen's. I purchased from Alleen's a pair of sheers for our condo, to be hung in front of Lutron automated blinds. The Lutron blinds worked normally before the sheers were hung, and immediately after, the blind became twisted and inoperative. Alleen's did not respond to my request to have a competent Lutron installer fix the twisted blind, so I had to choose another company. The technician told me that the housing for the Lutron blind had been displaced, causing the problem. decided to choose Alleen's.

Margarita and her team at Alleen's were wonderful to deal with when reviewing window coverings. Despite Covid restrictions, they provided in-depth consultations, custom measurements and excellent service in a timely and safe manner. Margarita is always very quick to respond to any questions and the installer was friendly and efficient. The new blinds look great, were measured perfectly and installed quickly. I would highly recommend Alleen's for your window covering needs.

Twenty years after purchasing horizontal blinds for my condo, I had a small problem with one of them not tilting anymore. I called Alleen's and within minutes they had my found my transaction details and knew which specific model of blinds I had. They told me it was out of warranty, but could still be fixed. I then dropped off my blind at their Yonge street location and had it fixed in about a month - despite pandemic restrictions.
My contact at Alleen's, Margarita, made the process very easy and quick. Despite having lots on her plate, she always kept on top of my little repair and made sure the supplier fixed it ASAP. She even offered to drive my blind to my home on her way home. She always responded quickly and politely to my frequent pestering about my blind. Margarita is outstanding.

In one word, my experience has been horrific. It's been over a year – starting with inaccurate measuring & fabrication of the product, repeated visits with several attempts at fixing the problem; I am now stuck with motorized blinds that grind when they open & close and the fabric edges are all frayed. If you want to experience the worst customer service, inferior quality of both product and installation with absolutely no commitment to getting issues resolved; then I recommend you get your motorized blinds installed by Alleen's.

I went to Aileen for custom blinds for my new condo. I ended up going with Hunter Douglas blinds, one that were roller blinds and one that was a motorized duette blinds. While the blinds themselves were great and the frontline customer service I got was good, there were issues post-sale. The in-store customer service I got was helpful, the guy who came to do the measurements was great and offered recommendations on colours and the guy who installed the blinds themselves did a good job, quick and courteous.

But compared to non-brand name blinds at the big name store you're probably aware of, my custom blinds took 4 weeks to come and an installation appointment set up. The other place you're probably aware of, granted they aren't Hunter Douglas brand, can be ready in fast as 48 hours. The price is also hugely different as a fellow neighbour of mine in my condo with the exact same window measurements had their blinds done for about less than half the price (comparing apples to apples, just the roller blinds in this case. Not the motorized duette blinds).

I like the blinds themselves and majority of the service was good but it bugs me to no end that I had to wait so much longer than he did and he also got it for so much cheaper, by going to that big name competitor.

I have been a customer of Alleen's for over 30 years now - they have expertly outfitted at least 20 different homes that I have bought. They just completed the window coverings for my new home, and they turned a "normal" space into a piece of art. Harry helped me choose products which brought life to all the rooms, and dressed them in a way that enhanced the colours. And the price was reasonable - much better than the competition who were offering lower quality products (thinking I didn't know the difference - but I research everything to death), and not great design service. Great attention to detail - the staff at Alleen's are pros. They returned my calls right away to book appointments, ask about installation, and follow up with my questions. If you want top design, and a very competitive price (and great service), then truly there is nowhere else to shop. They have two incredible showrooms in Toronto, and I was then able to shop at home after I choose the products. I am thrilled with my window coverings - I received the products quickly, and the installation was quick and neat. The installers cleaned up after themselves and left absolutely no mess. Harry, Melanie, Sonya and the staff at Alleen's get a 10 out of 10 from me.

I discovered through my designer and called them in to give me a quote for blinds and drapery. The pricing was in line with some of the other quotes I got but I really liked the vibe I felt when I visited the showroom and the knowledge of the sales team. I dealt with an in home consultant and a in store consultant and they both knew the product well and I felt confident going with them especially because I was going with a motorized product. The product arrived within a couple of weeks as I was told and they came in to install. The blinds went up and I was thrilled! They look amazing and I love my motorized option. The staff was attentive and I had to get a few things serviced after the fact and they came back and took care of us! I would highly recommend this company.

I will never buy any product or services from Aleen's again.

This is what happened: I called Alleen's College Park for a full service custom blind experience.

Sonia showed up to measure two windows and show me fabric and options for the Hunter Douglas honeycomb blinds.

The fabric choices were easy to make and matched the decor perfectly. I have her a $1000 deposit on a 2395$ quote on Jan 10, 2014. Sonia informed that it would be 3-4 weeks, and shouldn't be delayed because this is not a busy season.

The blinds arrived and a time was scheduled. I had to call Sonia to follow up to ensure the installer was still making the appointment half way through as I had not heard from him. He ended up being 3 hours late but I agreed to wait.

He installed the non motorized blind successfully and went to install the motorized one, and it was not in working order.

I called Sonia, who gave me the low down on their repair process, and when I questioned her about inspecting the product before it leaving their shop, she indicated to me that it was Hunter Douglas responsibility to ensure their product was quality inspected.

But here I am paying Alleens to install a finished product. I am buying a service and product from them.

The complete lack of business ownership shown by Sonia, Margareta and Melanie was overwhelming.

The blind came back from repair and was installed - however the time and frustration that this experience has given me was beyond acceptable.

No one who I spoke with from Alleens apologized for their mistakes. They apologized it happened, and blamed it on the manufacturer and the fact it was a custom product.

I would assume that if you are selling custom luxury products - you are selling the experience that goes with it.

If you buy from Alleens - you better hope that nothing goes wrong ... It's was a tremendously frustrating experience when the culture from the top down shows blatant disregard for the time of the customer - and only about their bottom line.

Service started off great, until we actually ran into a problem. Now we can't get a returned call or email

Margarita made a special effort to get us unstained maple for our kitchen shutters when it was first not available. The drapes were exquisitely made. She answered all questions promptly and accommodated all requests graciously.