Alliance Floor Source

I have really struggled whether or not I should write this review as I just want this experience to be forgotton, however I feel it is necessary because my experience with Alliance is very contrary to others I have read on Homestars.

I hired Alliance based on their top reviews on Homestars. We have very shiny, dark maple floors and asked Alliance if they had any suggestions in reducing the sheen as we were struggling with the floors showing every crumb, speck of dust and footprint. They suggested a buff and coat and I was initially impressed with their helpfulness and advice. However the end result was something very blotchy and streaky. I complained and Alliance' only explanation was that perhaps the varnish they used was old. (???)

Since the floor had to be replaced anyway, they agreed to give us a discount on replacing the hardwood floor by reducing the cost of the job by $100 (even though the buff and coat cost me almost $400.) I didn't want to argue so I hired them to install the floors. The guys who were given the job, 1 guy in particular, was very disagreeable and complained throughout the entire process about how difficult the job was and how Alliance was paying him very little for this job. I was extremely anxious that he would pick up and leave so I bought the guys lunch because I actually felt BAD for these two individuals who were working hard in my home. They finished the job but nevertheless there were some problems with the installation (like wooden planks that were sticking up and others that were severely damaged) so I called Alliance to have someone repair the job. The original guys were called back and one of them (the main guy in charge of the job) started shouting and demanding more money from me because the job was too difficult and he was getting paid too little for his efforts. I told him to take this up with Alliance but he continued to yell. His partner had to calm him down. I was very uncomfortable and unfortunately, my husband was bathing my baby daughter upstairs and did not witness this spectacle. I was able to calm him down but after they left, I was EXTREMELY upset and my heart was pounding. Susan arrived 2 minutes later (they were supposed to meet me together) and I explained that I would refuse to have those guys in my house again. Susan was very apologetic and later said she would be present when he came back to repair the job (to make sure he did not lose his temper again) but I find it odd that this individual needs to be "watched" by his own company.

In the end, Alliance sent 2 other guys who were much more agreeable but I will never forget being shouted at in my own home by someone who I made every effort to help and even buy lunch for. Please beware of who you get if you hire Alliance; my recommendation is you go with someone else to avoid the headache.