Alliance Floor Source

We had our flooring done in August. I was very excited about the project because Lehel came across as very knowledgable when he did the estimate. The quote was professional looking and the price was reasonable. The product was delivered as promised and I was assured that the job would take 3-4 days and would therefore be done by the end of the next week. Unfortunately, the work ended up dragging for over 2 weeks because insufficient materials had been ordered. My main concern with the service is that they took our key and have not yet returned it. I have been assured several times over the phone by Susan that the key has not been lost and that I will get it back shortly, but more than a month has passed and I still do not have my key. Also, a cracked piece of trim broke off of our stairs and when I called to report it, I was told by Lehel that someone would call me and come out in the next couple of days. This was three weeks ago. I am not confident that I will be able to receive any after installation service from this company. In fact, I was asked to sign for the balance of my payment by Susan before the job was completed but I refused. I am now very glad that I did not trust them to finish the work after they had been paid. The work is satisfactory overall although I think they should have installed the stairs before the flooring so that the flooring would not have gotten chipped and spots of glue on it.

Review update November 16th, 2007. Alliance got in touch with us and fixed the few problems we were having. They also reimbursed us for most of the cost of rekeying our locks. We are happy with our flooring.