When I called about the rates, they indicated that the cost would be $70 per/hour with insurance included. I stipulated that payment would be made by visa. The movers arrived on time and packed the truck in a record 45 mins. The problems began in my new residence. First, one of the movers requested that I pay half cash and the rest on the credit card. They also requested to use my cell phone. After the 6th time, I became a bit annoyed. They were using it to inquire about future moving jobs for the day as well as a means of authorizing my credit card! Also, when the mover was filling out the visa receipt, he aggressively indicated that I could give him a tip. When I did not respond to his request he stated "did you hear what I said to you?!". As a single woman, I felt extremely uncomfortable. I did not end up giving the movers a tip nor did I succumb to his half cash/half visa request. After they left, I noticed huge hand prints (black) all over my couch. They did not cover the couch when they moved it and, as a result, soiled every area where their hands touched. I called the company 3 times and on the 4th call the owner was aggressive, called me a liar and stated that I was "trying to pull a fast one". She refused to pay for any cleaning costs. My couch was 4 months old and came directly from the manufacturer. She stated that her movers would never damage anything and that the couch was already dirty before the move. Overall, I would strongly advise not to hire this company