Applewood Air Conditioning Limited

UNRELIABLE AFTER SALES SERVICE, RUDE CUSTOMER SERVICE CLIENTS!!!

I called 2 times in the past telling that my furnace is not turning on sometimes. I had noticed it during the day times in few occasions in the past, turned off / on from the thermostat and it was somehow working back. Customer service associates excuse was that this is a normal thing even if wouldn’t do anything it will do it by himself with the resetting. Today (Nov 8th Thursday) nothing helped to re-start the furnace. Called around 9 pm, almost 10 min on hold, no one to be reached, tried again after few minutes, again no one to be reached. Called again around 9:30 pm and waited until I reached someone at the so called “AFTER HOURS NO HEAT EMERGENCY SERVICE” department. A lady took my information and told me I would get a phone call from one of the tech in 2 or less hr’s. Phoned back at 11:30 pm to get a status updated. This time a male “AFTER HOURS NO HEAT EMERGENCY SERVICE” staff p/u the line and said that they have dispatched my information I should continue to wait patiently? ... When I asked him if there is anything that I should do for safety purposes he said with a very rude attitude that he is not a furnace expert. Asking him when I should expect a phone call the answer was “NO IDEA, WE ARE TAKING THE CALLS ONLY”
What an “AFTER HOURS NO HEAT EMERGENCY SERVICE” It is 12:01 AM, no heat, no phone calls, no instruction/warnings for any safety precautions, no advice for self trouble shooting and still counting...
I have received phone around 8 am and they said to me that the technician should arrive before noon. I have 2 gentleman’s coming around 9 ~ 9:30 am. They quickly diagnosed the problem that didn’t let the furnace pilot light ignite. 10 min, problem solved... WOULD NEVER RECOMMEND TO ANYONE AND CAN’T IMAGE WHAT COULD HAVE WE DONE IF IT WAS MINUS 20 – 30 DEGREES OUTSIDE...