Aquaseal Basement Waterproofing Contracting Ontario

I had a damaging basement water leak at a rental property and called Pierre at Aquaseal. I was desperate to get the situation assessed. Pierre told me he would come to my rental property but would charge me $395.00 to assess the situation which would be taken off the total repair costs if I used Aquaseal. I stupidly agreed to pay because I was desperate and wanted to assess the cause of the problem. Pierre came to my rental property the following morning at approximately 7:30am and spent no more than 5 to 10 minutes (I was not home at the time - the tenents informed me of this). I had to phone Pierre two days following his visit to the rental property (he didn't call me) and he provided his opinion over the phone. I asked for an invoice and writen assessment of the cause and Pierre simply sent me a price list from his website. I appreciated that Pierre did not want to provide an estimate or opinion that didn't lead to future work however, I feel the 395.00 was not reasonable for what he did (a quick 5-10 minute assessment at the home and a phone call). Pierre recommended I hire a plumber to assess if the main drain was blocked so I followed his recommendation - the plumber found no issues and charged me another $300.00. The issue I have is that I had two other water leak repair companies come to the home and both charged $0 for the assessment/estimate and both provided a detailed quote in writing. It is interesting that the other two water leak repair companies provided a differentiate assessment to the cause of the leak. I am not saying Pierre's assessment was incorrect, but I am saying that the assessments these companies make are somewhat of a art and to charge 395.00 for an assessment and estimate is not reasonable and simply predatory to take advantage of people when they are in a desperate situation. I did write to Aquaseal to ask for a refund of $250.00 (hence paying Pierre $150 for his assessment of the home and phone call to me) because I felt his charge was excessive. I did not get a reply to my written request for refund.

I spoke to Luc at Aquaseal. He seemed very knowledgeable and his estimate for what seemed to be a leaky tie rod hole was very reasonable. He agreed to come to my home Thursday morning. He was unable to show up as he is very busy, but he called in advance to reschedule to Thursday evening. I appreciate this as opposed to some others who simply might not call and not show up either. He looked at the tie rod hole in the evening and said "nope, it's not the tie rod hole." He then had a look in back of the house and said all I needed was a caulking job around my patio door frame. It cost me nothing. He shook my hand and was on his way! What an honest guy! Thank you, Luc!

AquaSeal completed our basement waterproofing in 2005 and we waited for 3 years before we did an overhaul renovation to our basement. We were satisfied with their services until this year when we discovered there was water on our cold room floor and there was water seeping out to our renovated area which caused our engineered hardwood floor to curl up. We asked AquaSeal to come to inspect and they told us that they were fully booked and could not confirm a time at all. In addition, they would charge a $250 inspection fee regardless of whether the water in the basement was due to defect in their waterproofing work.
So, beware of the so called "lifetime warranty".

The project that Aquaseal did for us was for the whole frontage and the right side of the house. It was not as its response saying that it was not an area that it did. What I found unacceptable was its refusal to come to see the issue and requested for a $250 for the inspection fee before it would send someone around. Very unprofessional!

I had big problem in my cold cellar last november,when rain season started.I called so many contractors to come and investigate the problem with water leak,but not too many want work with cold cellar.Rudy came and advised me to seal my exterior walls.Since december,when job was done I have no problem.They did great job and gave me warranty for 15 years.Thank you,
Pierre!

At the tail end of a mold remediation, there was a really warm period with the resultant snow melt finding its way into my basement through one sizable crack. This was the culprit for all my mold problems.

Pierre (owner/mgr) bent over backwards to get my problem fixed quickly when I called (somewhat hysterically I might add--water was coming in as we spoke).

The crew (Rudy and Axsel) arrived exactly on time and were done with the repair within an hour (~7 foot crack floor to above ground level.

Excellent work was done on a timely basis. Time will tell if this seal holds but at this point in time, go with these folks. I'm glad I did!!

Two years ago, I posted a very favourable review regarding how Aquaseal fixed the water coming through floor cracks in the basement. Less than two years after their "fix", the water returned -- worse than before. We called Aquaseal, however the representative simply suggested that we spend much more money and install a more extensive system of weeping tile pipes under our floor, even though the first system had clearly failed. We sought the opinion of other local waterproofing companies and one diligent company first investigated the inital work done by Aquaseal. Apparently, Aquaseal's solution may have worked initally, but Aquaseal used a poor quality connector and didn't line up the weeper properly to the main drain. The competitor showed us how a block of calcification had formed at the connection elbow leading to the main drain. This led to a build up of water under our home over two years and the subsequent flooding we had to endure. The other company saved us lots of money. Aquaseal may have had the right solution, but their poor execution cost us more money, headaches and time.

I had a water deluge in the basement starting in August...behind the drywall and onto the floor..a real mess..to top it off it looked like it was coming from where a brand new expensive deck that was just completed...I called a company that said they could do it by digging outside and tearing down the brand new deck....I don't think so!!!
...I called Aquaseal and Rudy came out to get a look....unfortunately it had not rained for a while so there was no new wetness....Rudy did not want to take out drywall without being sure
so he suggested that I run the hose on it after a couple of days of dryness and make sure it was a crack and not the patio doors..
I did that two days later and lotsa water....Called Aquaseal back
and they sent out a tech right away...
Dave came out right at the agreed time..took a look around and found the problem with minimal disruption to the drywall...he fixed the crack by injection ;the entire job was carried out in a truly
professional manner.I am really impressed with Aquaseal and recommend them to anyone with this problem..thanks to service man Dave..

Called regarding a leak. Explained the situation to Pierre and he gave me some great suggestions on what to try to do an fix the problem...and it worked!
Great customer service. Thanks!

We have had a water problem in our 45 year old house, in 4 different places in our basement over a period of 7 years and all 4 times Aquaseal was able to solve the problem for good.

From start to finish Aquaseal were professional and helpful.Pierre was very helpful and informative when we called to get an estimate of cost. On the day of the work to be done Dave arrived promptly and was very proffesional and polite.We would recomend Aquaseal to all our friends family and our own clients.

Thanks

Rod and Jacqueline Warren