I was NOT a happy girl to discover (on one of the hottest weekends of the year so far) that my old AC unit had finally given up and died on me. We looked online for some companies to investigate and one in particular stood out: Atlas Care. This was mainly due to the extremely high amount of good reviews on homestars.com as well as the comments that had been submitted. Our first contact was with Erin, who was very prompt in responding to our request for an in-home estimate, as well as providing us with the contact info for the estimator should we need to change the appointment. Matthew (our hip, in-home estimator) came to our house and was a pure delight to deal with! He didn't even mind our two large, urban horses (aka 150 lb American Akitas). He kept me in the loop as far as how everything was proceeding as well as answering any other questions I had, regardless of how ridiculous they may have been.
Install day came and I was even more impressed with the crew of Mark, Adam and Lindsay who came into my house, protected all my floor surfaces like they were their own, and set down to work. The work was efficient, tidy and the install appearance was stellar! It looked amazing! Ya, I know...hard to think how a furnace and AC unit could look amazing, but all the caulking and sealing was precision perfect, everything was clean and straight and it really did look fantastic.
They ran into a slight hiccup with my decades old wiring for my old units and they ended up having to run completely new wiring to be able to hook both units up and have them functioning perfectly. This extra work took them quite some time past what should have been the end of the install, delaying the start of their weekends, even meaning a VERY LOOOOONG drive home for at least one of the crew. They insisted on making sure that myself, my husband and my two very burly, winter-type dogs were comfortable, something I particularly was extremely grateful for.
I can not tell you how impressed I have been with this entire process. I have been, and will be recommending Atlas Care to any and all who will listen. We never did investigate any of the other companies we viewed online, and I can say with absolute certainty that I am VERY glad we didn't. They were on top of the list for a reason, and with customer care and assistance such as we received, they will remain there for a very long time.
Thanks so much for all the great work!
The Merkel Family
Dannii, Todd, Talisker & The Woodge
- Approximate cost of services:
- $10,000.00