Flat roof and shingle replacement
Avenue Road should not do flat roofs. it is a complicated application and should not be left to subcontractors. They replaced our flat roof and shingles in 2006. The install was done in the winter and every spring and every fall since then there has been a leak somewhere in the roof. The warranty people do come, but with varying levels of knowledge. One said it was plumbing. One said it was condensation. So far they have replaced all the roof vents on the back of the house (warranty), did one repair of a seam (warranty) and replaced all the downspouts and scuppers ($6000 on top of the original install) our house is 40x30ft, so not that grand that it warrants almost $30,000 in roof expenses. After several visits by the warranty team and many complaints they agreed to pay for the $2000 in interior damage. It has been 3 months and we are still waiting for payment. We asked to speak to the owner and he didn't even try to make contact with us. They don't use email. The voicemails from Doug Cochrane have been 'call me back'. The website does not give you a copy of the request. They don't acknowledge faxes. Had I known better I would have paid less and gone with someone else.
- Approximate cost of services:
- $21,000.00
- Company Response
Dear Michelle, It was a pleasure meeting both yourself and your husband and I’m happy I was able to address all of the issues to your satisfaction. I was even happier to receive your e-mail stating that after all of these torrential rains as of late, there has been no detectable leakage of any kind. I look forward to checking the roof over in Nov as agreed in order to ensure that the roofing system is in good shape and will continue to perform without problem. You have all of my contact information including my cell and if there are any problems or concerns at anytime please feel free to call me directly. See you in the fall – thx Ed (Partner)