They inspected the carpet before they accepted it and gave me a quote.There was just dust, no other visible soil.They returned the carpet a few days later.I asked them to unroll it and lay it down since it is too large for me to manage.
Immediately, I saw 4 HUGE BLACK spots that were not there before.I told them to take it back and re clean it.
A week later they brought it back with more spots that resulted from their effort to clean the 4 spots they created.When I complained, the NEW owner basically told me it is my word versus his and his employees. He would not contact his insurance for next to make a claim and Insisted on payment because "the carpet was cleaned and the spots were there when they picked up the carpet".If they were, why didn't they write that on the pick up slip?
- Approximate cost of services:
- $220.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
First of all the company does not have new owners. For a company to be in business for over 120 years this can only be achieved through service and quality. For the record, if you believe detergent and water are capable of putting black spots on your or any rug please feel free to call me to discuss it. Please do take a minute to review our cleaning process. If you like, feel free to call me at any time during business hours. Please make sure should you decide to call us to have your invoice handy.
I can be reached at 416-751-7676Theo Giannou