Bought a sofa 3piece set. Raymond Y was my salesman. the guy fights for my sale, so ok I ended up buying the set from him. I requested March delivery, mid March get a call from him on VM, saying the couch got discontinued and asked me to come in to see replacement. I call him back to ask about the couch, and he has no idea saying it wasn't his sale and that Tina threw this on his lap blah blah. Then I called him out saying I specifically made the sale with him, and you know what he says?!! "I don't remember you, I have too many customers". That is customer service no no 101. That got me angry, and now I have to wait for him to figure out what the replacement model is. I take half day off work to go check it out and fine, I have no choice but to take it fine. It was a little better than my original at no extra cost. But I'm still angry so I talk to their sales mgr Christy, and he assured me someone (GM) will follow up with my issue the next day. I also made my point clear I do not want Raymond calling me again. Next day guess who calls? Raymond, asking me some bs about confirming the delivery date, when the delivery date is written on the receipt!!! I have it on my copy too stating very clear the delivery date. I do not want to talk to this guy and they send him to me again. Still no GM calling me to discuss this issue. Very poor customer service, will buy from somewhere else next time with better service, I don't even care about the furniture now, the service was just terrible.
- Approximate cost of services:
- $2,800.00
- Company Response
We'd like to apologize for any inconvenience we have caused you. We have addressed both the store and our executive team about the entire process. We understand that you feel that your experience was disorganized and unprofessional. The set you purchased was called the 5657. Because it got discontinued by the manufacturer, our team offered a substitution to the Hudson which cost 50% more. We truly value your business and we wanted to make sure you got the very best at no additional charge or further delays. We have addressed these concerns with the manufacturer directly so that this doesn't happen again in the future. Thank you for your time and consideration. If you need any further details, please reference your bill # 104185.