Baycliffe Homes

I bought a Baycliffe Home last year and I would definitely recommend buying a home from this builder. The customer service was amazing. Everyone that works for them are so nice and helpful. Lisa in Decor was so helpful in helping me choose all the right decor in order to have a Beautiful home. My house turned out perfect and I am extremely happy with the finished product. I plan to keep my house for a long time but if I ever need another house, I hope that I can buy from Baycliffe again.

I bought a condo from Bayliffe about 1 year ago. Their staff was friendly and very helpful. I customized my entire layout for free and the upgrades were very reasonable. I haven't had many issues with my place, however their customer support was very helpful and fast. I love my home and referred many friends who also love their homes. Thank you Baycliffe for the great experience. Keep up the great work

We bought a condo from Bayliffe a year ago and have never had such great service. They were attentive to all our requests and anytime we had a problem with our unit they were quick to send out someone to fix it. The customer service was great and they were always very courteous over the phone and in person. If we ever decided to move again we would definitely by from them.

We have a very horrible experience with Baycliff homes, they have a really bad customer experience.

We sighed an offer with them last year, and we wanted to make some changes to the layout, they were very unwilling to do the changes for us, and for the thing they agreed to do, they offered a very unreasonable high price, plus it took very long for them to respond to any of your request. Then we decided to drop the offer because of this plus our lawyer's concern. And because we terminated the offer
within our conditional period, so I asked them to return my cheques.

Then the painful experience began.

The sales office told me that they will return our pre-dated cheques in few days. But we waited a week and a half, the cheque still hadn't come. So I wrote them (the owner Carlo and sales person) an email ask for the cheques, I waited for another three days, nobody replied back to me to explain. So I wrote another email again, the next day, the sales person replied and said she was very sorry and promised she will get the cheques to the office two days after. So we believed and waited, But the next day, the owner wrote me an email with very unfriendly and un-professionaly wording, he just told me they already mailed my cheques a week ago ( which was quite different as what the sales people told me), and he even said Bacliffe is not responsible for my cheques, etc. I still believed the sales person, so I went to her office on the day she promised will get me the cheque, but when I arrived in the office, they told me the cheques was changed to arrive in the office the next Monday, so I waited until next Monday, nobody call me, and I waited until Wensday, I called the sales office, the sales lady told me she will contact the builder again and get me reply by next day. So I wait and wait, until the weekend, the sales lady never called me back.

In the weekend, I went to the sales office again, this time the sales person looks like he forgot everything, and told me that he was not sure where the cheques is. So I asked him to call the builder, the builder didn't reply the call. The I told him he must let the builder know I were very serious and want the builder call me to explain. I left after he promised he will contact the builder. But I wait until the end of the day, still nobody called me to explain anything.

All I feel is that Baycliff Homes is not a reputable builder, I feel they are not responsible, no customer care, can't keep any promise, I think what they are treating to the customer will simply damage their reputation.

We bought our first home from Baycliffe Homes 10 years ago in Whitby. The decor centre was based out of the model home and there was limited selection to choose from. All in all, I wouldn't say they're a poor builder, but they are on the low end when it comes to extras. My one big beef with them was that they changed the colour of the siding of the house from yellow to pink without telling us and refused to credit us or make any changes, despite the fact that we intervened when only a few strips were put up. So we were forced to live in a pink house with no apology. I wouldn't buy from them again.

Baycliffe Homes Inc built our first home in the GTA. We were generally happy with the quality of the construction. The materials used were reliable and durable; the home was finished well before the closing date; the value for the money was excellent; and the sales experience was relatively smooth. The house was nicely built although attention to detail could have been improved. Our biggest challenge was with after sales customer service. Baycliffe did not, for the most part, honour our PDI, 30 day, and 1 year defficiency list. We had to follow up several times and most often they did not return our calls. We eventually gave up. Thankfully most of the items were cosmetic in nature and none were structural. However, our experience could have been improved significantly had this builder paid more attention to customer service. Overall, we give it a 2 out of 5 rating and would feel somewhat netural in recommending it to others.

My fiance and i have just taken possesion of our new home from baycliff. The quality and workmanship of the home was beyond what we had expected, this coming form a person who has owned three homes from diffrent builders, this home truly has all the bells and whistles. The customer service was very friendly and helpfull, starting from the sales people to the decor center right to the G.M carlo raponi who was on site for the P.D.I. he truly put the icing on the cake being eagar to help and answer any questions we had. i would not hesitate to refer carlo or baycliff to friends and family.
Thank you carlo and the baycliff staff
many happy returns.