After the December 2013 ice storm, one of our radiators burst on Christmas morning at 1am. I called Belyea's emergency line. A tech called me back, came over and inspected in the morning. I slept in a cold house that night to wait for the visit. They told me the obvious which was that my rad had to be replaced but were not able to do anything to cap or bypass the line (due to lack on parts) so that I could close the loop and turn on my rad system. The technician literally 'left us in the cold' while charging their standard $200. I ended up getting a handyman who bypassed the line with 2 elbows and a bit of copper piping from Home Depot. I had to complain to their customer service before the President showed up to give me a quote for a rad replacement but he was not able to give me an exact install date until I paid a deposit. A peculiar way to run a business but not one that reflects great customer experience. I am sure Belyea performs great service elsewhere but in our particular instance, the customer experience was lacking. Obviously, I went elsewhere to get the job done.
- Approximate cost of services:
- $200.00