My trouble started when both my Skylights leaked and was not getting a response from BCS, finally fixed. Now I have shingles falling off my roof and was advised last fall by Murray after taking pictures that the work would have to be re-done......I have heard nothing from them. I emailed them recently to find out why and I am waiting to hear a reply back. I am pleased to say that BCS has contacted me by email to say they will investigate the problem.......of course this is a ways from fixing it but I will remain optimistic.
First I would like to thank Better Contracting for responding to my request, and I do consider 10 Months from point of contact with them a bit long. When I used the term Shingles it was do to the fact that one had fallen off on my driveway and a second was hanging from the roof (I noticed when they finished today they did not replace the one that fell off)…….to me that is more than one. The reason I contacted homestars.com was due to the fact that I did not hear anything from Better Contracting since last fall as I expected it to be looked after once Murray had taken his photo. So I thought that this would be the same as when my skylights were leaking……(I only got a response once I contacted the BBB). Now in response to my skylights, these were not homemade but custom made by the builder (Permawood) and I would think that any respectable Roofing contractor especially one recommended by HOLMES ON HOMES would know how to do flashing around a skylight obviously I was wrong, because when they were stripping my roof they broke a seal on one window, I had Permawood replace both pieces of glass. When they started this they realized that Better Contracting had put liquid tar around the edge to do a quick fix and probably wouldn’t have lasted a year so they had to re-do the flashing. PS. it says right in my contract for skylights…REFLASH/SEAL EXISTING so to say you felt it was not your responsibility you should re-read the contract I signed!
- Approximate cost of services:
- $5,000.00
- Company Response
First of all, the leaking skylights were not installed by us or even made by a real manufacturer, they were homemade. It was not our responsibility to fix the fact that they leaked but we did anyhow. Second, we were contacted by this customer via email on July 13th to report that shingles were falling off his roof. Less then 24 hours later he posted this complaint claiming that he was still waiting for a reply. I received the email and wanted a chance to go over it with Murray before responding, I was not able to do this until the next day. Sorry it took 24 hours to respond! Murray explained that this customer had not called in and reported damage to our office but had flagged him down when he was on his street for another call. He took a picture of the one (not plural) shingle that was sticking out over the ridge of his roof (not falling off) and said he would show it to the office staff. There was a break in communication after that as the picture never made it to us and we are sorry for that. Since the recent email, a picture was printed, a repair order was filled out and crew was at his house today to take care of this issue. Had the issue been reported properly to begin with I'm sure it would have been taken care of back then. It is always best to call the office where we can provide you with a confirmation number so that you know your order has been placed.