Better Contracting Services

Two winters ago, we found a huge water bubble on one of our second floor walls and had a feeling that it had something to do with our roof. We called Better Contracting and Paul came by a few days later to take a look. I was actually very impressed that he brought a ladder with him and in an icy Toronto February, climbed onto our roof and inspected it. He quickly found the problem and showed me where the roof was peeling up and how much it had deteriorated. He then came down and talked to us about our options and had a quote for us in 30 min. The roofing team came by a wee3k later and finished the roof replacement in two days. They were very neat and clean and were careful with the neighbouring houses since our houses and very close together. The one thing that I had an issue with was that they had not replaced the flashing around the chimney and after I called Paul about it, it was fixzed the next day. I highly recommend Better Contracting for their service and professionalism.

Given that this wasn't a sexy job, I was glad to have it taken care of without any hassle or frustration. The estimator came the day following my initial contact with the company, provided a competitive estimate and suggestions for the best materials and approach. The 2-person crew did a good job with installation and offered some advice on a new rain barrel.

Two issues: the company was so busy that the first available date they could schedule the work was 4-5 weeks after I faxed in the approved estimate, and the crew left behind a piece of the old eavestrough and a few sharp shards of the new eavestrough (remnants from cutting) in the back yard where our dog hangs out.

Otherwise, totally satisfied.

We had a relatively flat roof with ice damning, too small of flashing, reused flashing etc. and had leakage. They came and gave me a written quote after inspecting and taking pictures. Raised my roof two inches for better airflow, added more vents, installed a new skylight, flat roof material and flashing in 2 days. Scheduled in advance.

Spent some time doing our research - and it paid off!! Although their quote didn't come in the cheapest, we were impressed with their thoroughness and attention to our concerns. Since we plan on staying in our house, we are very careful to choose the right people to work with. Their attention to detail was much appreciated. Neighbours and friends comment on our impeccable new roof. Would definately recommend Better Contracting Services. Thanks again.

The only reason for the 8 rating is our contract was signed May 11,2009 and the work was started July 28,2009.
Kevin and Steve were total professionals. They were polite, friendly and did an excellent job. They cleaned up after completing the work. I would definitely call them back, however I would appreciate a shorter wait time or at least a response from the staff to our calls requesting an approximate start time.

My trouble started when both my Skylights leaked and was not getting a response from BCS, finally fixed. Now I have shingles falling off my roof and was advised last fall by Murray after taking pictures that the work would have to be re-done......I have heard nothing from them. I emailed them recently to find out why and I am waiting to hear a reply back. I am pleased to say that BCS has contacted me by email to say they will investigate the problem.......of course this is a ways from fixing it but I will remain optimistic.

First I would like to thank Better Contracting for responding to my request, and I do consider 10 Months from point of contact with them a bit long. When I used the term Shingles it was do to the fact that one had fallen off on my driveway and a second was hanging from the roof (I noticed when they finished today they did not replace the one that fell off)…….to me that is more than one. The reason I contacted homestars.com was due to the fact that I did not hear anything from Better Contracting since last fall as I expected it to be looked after once Murray had taken his photo. So I thought that this would be the same as when my skylights were leaking……(I only got a response once I contacted the BBB). Now in response to my skylights, these were not homemade but custom made by the builder (Permawood) and I would think that any respectable Roofing contractor especially one recommended by HOLMES ON HOMES would know how to do flashing around a skylight obviously I was wrong, because when they were stripping my roof they broke a seal on one window, I had Permawood replace both pieces of glass. When they started this they realized that Better Contracting had put liquid tar around the edge to do a quick fix and probably wouldn’t have lasted a year so they had to re-do the flashing. PS. it says right in my contract for skylights…REFLASH/SEAL EXISTING so to say you felt it was not your responsibility you should re-read the contract I signed!

I hired better contracting to replace eavestroughs and install a couple of roof vents. I have no complaints. Prices seemed reasonable, have not had any problems with anything they installed. Crews came when scheduled, worked quickly. Paperwork was clear.

I first used Better Contracting to replace gutters on my previous home a couple of years ago and found them to be fair in price and solid in workmanship. Desmond came out to mesaure and quote the job and I found him affable and knowledgeable. As the point man and face of the company I felt good they would do the job right.

Fast forward to earlier this year and a new home with gutters that looked older than the 80 year old house. I called Better Contracting again and very quickly got Desmond to come out and provide an estimate. Again, same detailed quote and, not more than 3 weeks after signing, a brand new gutter and soffit system. The quality of workmanship as well as clean up was exactly as it should be.

So, the real test for any service - would I call on them again? You bet.

In November 2008, we decided to have the roof replaced on our house. We called four companies, one which showed up to give an estimate. They dropped the estimate in the door and disappeared. We then decided to call Better Contracting. An appointment time was set, Desmond showed up and discussed what work would take place. A written quote was left with us. Work commenced early to Mid January and the work on the roof was completed in one day.
We were so impressed with their workmanship, we decided to call them back to replace the eavestroughs a couple of weeks later. Again, Desmond appeared on time, a written quote was provided and work commenced the following week. Our property was left cleaner when they left than it was when they arrived. The crew were outstanding on both jobs – very personable, professional and hard-working. We would recommend this company to anyone that required work on their house.
Sincerely
Lorrie & Don