Betz Pools

Purchased from Betz Pools Mursatt Chemicals Ltd Marbelite patch kit. Professional applied to pool. Patches turned grey. BIG PROBLEM. Is this a problem for any other application? Ours was to pool.

I called Betz Pools to try and get a service call for my pool heater and since Betz did not install my pool they could not service it but Ryan was very helpful in guiding me with other suggestions. Truly appreciate it.
I wish Betz pool could take on new clients in the future. Good service is hard to find. Thanks. T.

I initially contracted Betz to come in to renovate my vinyl pool which was about 30 years old and had not had any updates since it was build. Their designers proposed a new overhaul of the backyard space making the area more functional and esthetically pleasing. This included not only redesigning the vinyl pool to make it look like a concrete pool with a full built in tanning ledge and steps, adding a coping made of limestone and a contrasting dark liner that really gives the pool a modern sleek look.
Betz brought in a stellar landscaping team to design and plant an amazing green space that worked beautifully with the new stone deck in complimentary colours. They also had professional masons do a plantar dividing the pool space and gardens and put in a firepit that was surrounded by flagstone and interplanted by elfin thyme groundcover. It is so beautiful!
The the result was so wonderful we had the same team work on the front yard where they redesigned the space into a stone terrace where we have Muskoka chairs overlooking the yard and a cottage garden growing including various grasses and lavender.
Betz brought in an amazing contracting team to add an expansive deck with a roof and steps from two sides overlooking the pool in the backyard so we can enjoy the pool season for much longer. We decided to update the house by adding new siding and replacing the windows to give the house a Muskoka cottage look and tie in the whole ambiance together. Property fences were also replaced in a new updated look.

It certainly was a long process, taking over two years, but it was a massive project and undertaking. The Betz teams were very hard working, pleasant, easy to get along with and Betz project management dealt with the various teams directly and handled all questions and issues effectively.

Today, when I sit in my backyard or frontyard, I thoroughly enjoy what they have created and built. I know that they all have gone the extra mile into making the project come together. Their project manager has even followed up a year after completion to make sure everything is working well and that there are no issues. They now continue with the service and come to open, maintain and close my pool. I know I and am extremely pleased with their work and would recommend Betz as a full service company for renovations and pool service as well.

We hired Betz Pools to do a complete renovation of our back yard that included a pool, integrated hot tub, patios, deck, fencing and a cabana for the pool equipment. We called them in June so they could only promise that we would have our project finished by the end of the season. They came the last day of August and were 99% completed by October 30. We were extremely happy with the job they did in every respect. We loved the process they took us through to design and pick out finishes. We made very few changes once they started. We held back a portion of the payment until the next spring when some final to-do items were completed - these things always take longer than you want because the contractors have moved on to new projects. But the delays were minor and handled professionally. I did find their billing a little confusing. Overall we were thrilled with our new backyard and pool. In fact we ended up selling our house in Aurora last summer and have hired Betz to perform their magic for us again in our new house in Newmarket.

WARNING- Im writing this review to caution others with their dealings with Betz Pools so they dont have to endure what we have.
My situation with Betz and Ryan, my former sales/Project Manager is very similar to the previous review from Laura. She really summed it upits a NIGHTMARE dealing with Betz! Its been 2 years for us.
We hired Betz for a new vinyl pool, spa, cabana/washroom and outdoor kitchen. What a BIG MISTAKE!
Our project was suppose to start in the spring of 2020 but the first sign of Betz was not until Oct. 2020. Ryan continuously kept promising us different start and end dates (regardless of Covid) There was very poor communication and he was impossible to contactweeks, months would go by before he returned my calls, texts, or emails. It was radio silent for months and we often wondered what was going on with our pool. Together with very poor customer service, disorganization and very poor workmanship our experience with Ryan and Betz has been extremely frustrating and stressful, an absolute Nightmare to say the least! They have a substantial amount of our money and after 2 years we still have NO POOL. ( see pictures) Nothing has been built properly, all the work done to date either has to be fixed or redone because its beyond repair. The list is endless, too long to detail here. Ive attached some pictures of the cabana pillars and kitchen. The pillars have no proper concrete footing to support the ledgerock that is already falling apart. The kitchen is beyond repair (Difficult to see on the pictures) All coping stones on the pool and spa have to be replaced because they are either badly chipped, broken or different size. The list is endless. Unbelievably, Ryan has tried to convince me that there is nothing wrong with the masonry work, he claims some items just need minor adjustments and that Im just too picky with high expectations. Betz has also told me they will lose a lot of money on my project because they have to fix the items now and everything has gone up since 2020This is not our fault, if they had delivered good quality work in the first place and finished when they were suppose to finish they would not be taking a loss on my project! My expectations were only to receive good workmanship from a company that prides themselves as having generations of experience and being the industries leader. After several stressful months of back and forth with Ryan, Frank (the president of Betz ) was called in to see what was going on. He has recently agreed that the kitchen had to be redone and took it off the contract since I hired a different contractor for the kitchen. Its been exhausting and very frustrating the back and forth for the last 2 years just trying to get them to agree to fix everything properly and finish what they started. To make matters worse we recently discovered that all the Rough-in inspections did not pass because everything was buried by the time the inspector was called. Our washroom was never disclosed on the original plans so now, more delays until the its all approved. Fast forward to May 2022, I had enough dealing with Ryan and Frank assigned a new project manager. Tom came in to try to resolve the issues and try to get the project finished. He put together an action plan and mentioned they had accepted the fact that they would be taking a loss on my project but were willing to just move on quickly. I had agreed and thought it was a fair, however the next day the proposal had been revoked. I just discovered that Betz had taken off pool items that were suppose to be included as per our contract and was now charging us without any discussion or consent. This is one reason why the balance owing is still being disputed. They continue to go back and forth and the deadline I gave them is quickly approaching. If they cant honour what they said and just complete the project quickly I will have to pursue further. Im the meantime they are holding us hostage until we sign to their terms, they will not fix anything.
So our pool sits untouched and we have to accept the fact that unfortunately, we may not be swimming for the 3rd summer in a row because they do not stand by their word.

WARNING, do not pay according to their schedule! Pay as work is completed. I paid according to the schedule and do not have any completed parts of my yard and most of what they did has to be fixed or redone. I am out a lot of money. What began as a working pool in need of a facelift, scheduled to be started and completed in the fall of 2020 has turned into a nightmare that left me without a pool until mid-August 2021, and still without a completed project as of May 2022.

The issues began with Ryan, the Sales Rep/Project Manager, as he kept giving me end dates and promises to work on and complete the project which was 9 months behind when I told Betz I could no longer work with him.

Additionally, their price quotes changed without discussion. I was quoted a price for square cut Wiatron in 2 areas but decided to use a basic porcelain tile instead. Although porcelain is a much cheaper product, they did not change the price on the quote. I paid my bill after I was assured that it would be changed, which it never was.

The tiles they installed in the fall of 2020 were falling off the walls in the spring of 2021, my liner was hung from the wrong track, had stains and was wrinkled in many areas of the pool. When I was finally able to swim in mid-August of 2021, I got a close up look of tiles inside of pool, which were unevenly cut and loose. The wrong cabinet in the kitchen were ordered and installed, the mason work is sloppy and uneven, the list is endless!

I held back the next scheduled payment as I had paid more than what was finished and quotes were not reflective of work. At this point, I offered to walk away and find someone else to finish, that is when I heard from the owners. I met with Frank and Marc in August of 2021 and was relieved when they agreed with my grievances and said they would get it done asap. They asked me for the instalment payment, and since I was dealing with the owners now, I paid in good faith based on the promises they made to me. HUGE MISTAKE! Nothing changed - I was continuously put off other than some minor work on my hot tub area. They did not finish the area so the hot tub sat unable to be used all winter.

I was told in January 2022 that they had to charge more than originally quoted due to price increases. If the job had been done when promised there would not have been increases. Marc began getting aggressive and I was ready to walk away, but my referral contact convinced me to have a meeting in January of 2022 to give them one last chance to get things finished. On this call, they said they would make arrangements to have people up to do measurements (countertops, wood for hot tub area, etc), which never happened. They also agreed to replace the liner, which was never mentioned again. Also on this call, I was told by Marc that my quote for the porcelain (textured) tile instead of Wiarton stayed the same because their tile subcontractor, said it would cost more money to lay porcelain tiles outside than flagstone.

I have supplied them with a quote suggesting the contrary and have spoken with many tile companies that refute their claim. My referral contacted them in March 2022 as we had not heard from them and they never responded. After this, I sent an offer to settle as I am out a lot of money and had to hire someone new. They responded with another offer to finish but I said no this time and once again sent them the breakdown of what I'm owed with a timeline to answer. They did not respond as of the deadline I provided, so now after 2 years of stress and headaches I have to take this further.

Such a shame that what was once a reputable company treats clients like this. I gave one star instead of zero because their crews were good to me. Multiple crew members pointed out the things they didn't want to do but were made to by Betz' higher-ups. For example, the crew told Ryan that the liner should be hung from the top track, but Ryan said to do it in the bottom one because it was too much work to clean the top one for usage, since they made a mess of it removing the old liner and grouting the tile in the fall of 2021.

I've included a few photos of some of the issues I talked about, as well as the quotes for the Wiarton and porcelain (textured) tiles. Hopefully this can help in stopping someone from making the same mistake I did by hiring Betz. This was my experience as a referral from a reputable builder, so if this is how they handle referrals, I'd hate to see how they treat someone without a good referral.

Thought it would be good to write a retrospective experience piece on working with Betz, to completely develop our smallish backyard (integrated pool/hot tub, swimjet, BBQ, fire table, shadeFx), landscape front/back yards (including irrigation) and paver stone the driveway.

Design: We started a "wish list" discussion with Marc in summer 2018. The Betz team designed the space very well, reflected our feedback, committed it to detailed drawings and eventually an animated 3D fly through. By the Fall we had an agreed plan, fully priced out in considerable detail, with options for discussion. Had lots of trips to stone yards and tree nurseries, with someone from Betz, to decide upon materials. Great experience.

Construction: started late Fall, and finished as scheduled May 2019. Good experience. There were days during the winter where the stone masons were working under tarps with heaters to complete the task. One of the digging machines accidentally crashed into our air conditioner, which Betz replaced without question or cost in the Spring. I believe they subcontracted some of the work, but all craftspeople/tradespeople (e.g. paver stones for driveway) were very good.

Pricing: Expensive, but you get what you pay for. I was charged exactly what the contract said the price would be, to the penny.

Since then: having had the backyard for a couple of years, we have come to appreciate how well designed the space is. The backyard feels larger than it is, takes advantage of the greenspace and sun, and is quite livable. Our "fix list" was resolved without issue by Fall 2019, and some small new issues (e.g. tree died) that arose were addressed Summer 2020. We had an issue with our gas line / meter in Fall 2020, which required us to coordinate work with Enbridge and Betz to resolve. Dealing with Enbridge was frustrating, but Betz accommodated and re-piped and connected everything quickly. We have used Betz for opening/closing and weekly chemical service since the pool was installed, and that has worked well.

Overall, great experience and loving the backyard.

Finally our new pool project was complete and closed last week mid of November. Overall, the pool is beautiful and kids love it. The process of building it is not easy. Can't wait for enjoying it next summer.

Betz designed and built a jewel for our small back yard. We are more than delighted. Definitely a great decision to take their expert advice in all the aspects of pool design and build.

Barry and Lynda

I wish I had seen more reviews or talked to neighbours of my friends before we signed up with Betz, as I would then have been more prepared for a very frustrating experience. We really hated having to complain so much, but there were a lot of issues. What we signed up for was the promise in the Betz pools brochure. We wanted a timely, well managed, high quality product.
Pros: the design work was nicely done, with good layout
Cons: errors from design to implement, difficult to understand invoices, poor quality product or process with regards to architectural concrete work, and lack of fulfillment of warranties (until legally pursued), unclear timeline

1) Close to 20 bushes died in the first year, yet Betz would not honour the warranty until we took legal action.
2)Architectural concrete was highly recommended by Betz, however the product was not properly sealed according to two independant contractors we brought in to fix the pitting and crumbling of the concrete. They tried to repair it however, we were told that in particular architectural concrete should not be used on driveways due to salt coming in on tires (erodes product). We now have to replace entire front paving (as you can see by photos). the job is just over two years old.
We did mention it to Betz during the first two years however, it was not addressed.
Its unfortunate this job ended up causing us all such problems, but I could have forgiven that if we had been treated with more respect, and attention to admitting and addressing issues after sales.