Terrible workmanship and horrible service
We choose Beverly Hills because they were well reviews and they appeared to be a company that cared about their workmanship and reputation. We are extremely disappointed in this company. They did horrible work at our home including not caulking entire windows, putting holes in our walls and damaging newly painted walls. None of the screens we bought fit into the windows. This work was done June 25 and the company will not even return my messages. I have called 3 times and sent emails with photos. No one at the company appears to care to speak to us. Every time I call they don’t remember me and don’t appear to have noted my previous calls. I am assured a manager will call me and it never happens. This is totally unacceptable. This was a huge investment for us and we may now have to find someone else to finish the job and repair the damage left behind. I would recommend avoiding this company at all costs. Find someone who cares about what they do.
- Approximate cost of services:
- $9,600.00
- Company Response
Hi Ally,
We are so sorry this happened. I understand that our service department spoke to your husband prior to this review being posted and was informed of our next steps regarding the caulking and wall damage. We contacted our manufacturer on the date of the installation regarding the screens and they are currently being re-made. Please rest assured that we will rectify the issues as soon as we can and will continue to support you as an important customer for years to come.