Bathroom materials
We sourced over $15000 of materials from Brandom Kitchen and Bath Design. In return we received melamine pressboard with manufacturer defects, an incorrect sized cabinet and missing parts. Brandom measured and delivered all of the products sourced through them. These products left their supplier and were delivered to Brandom with issues. These products left Brandoms showroom/ warehouse with issues. These products were delivered to our home with issues. The shipping packaging was a joke. When we asked for a refund New Owner/ New President/ New CEO demanded we sign a non disclosure agreement or enjoy your purchases. These were the New President/ Owners only two options to us in his email. New ownership is News to us. Our experience with Brandom Kitchen and Bath and the new owner has been totally unacceptable. Their excuse was their suppliers let them down in turn letting us down. No Brandom, you let us down. Weve seen similar or better products at big colourful box stores with better prices and hassle free return policies. However post COVID we decided to support a small local business like Brandom Kitchen and Bath Design (BKBD). Never again. We will never endorse this company or its products. The product quality and customer service simply isnt there. Buyer Beware Courtice, ON.
- Approximate cost of services:
- $16,000.00
- Company Response
There are 2 sides to every story, It is unfortunate that this transaction went like it did. This couple are DIYers and had sucessfully purchased many items to make of the 15000 dollars spent without issue. The vanities in question were delivered fault free and in their possession for over 4 months. We have no control when they're out of our site and do not know the conditions the were subject to. All of the dispute was handled through email with no inflection of our intentions to make it right! Some people are just plain unreasonable and unwilling to listen to logic and common sense. All of our other reviews reflect a different experience.