First and last time I will ever buy something from The Brick
This is a LONG story so I'm going to sum it up as quickly as possible. My wife and I are moving and are in need of a fridge, sofa, kitchen table and a tv stand. Everything came damaged (including the inside of my door and a wall from my apartment) thanks to the wonderful delivery team. Called the Brick, had them return everything and thought I'd give them a 2nd chance. Well, guess what? Everything came either damaged AGAIN or wasn't working (fridge didn't cool). Sofa had a tear/rip in the back section and front plus the assembly team never called to come and put together my kitchen table. We are in the process of return the whole crappy stuff and are shopping elsewhere. My wife wanted to give up after the first try but I decided to give them another shot. BIG MISTAKE.
This has caused us so much stress because we have to move in less than 2 weeks and now we have to start the whole process over again at another furniture store. STAY AWAY FOLKS!!! At first I just thought we had bad luck but now after giving them a 2nd chance I know it's not that. The only nice thing I can say about this company is that the salespeople were friendly and not pushy and the girls I spoke with over the phone in customer service were doing their best to help resolve the issue. That's about it. This has been a HORRIBLE ordeal and I will never shop there ever again.
If there was a -5 score I'd pick that one...sadly it doesn't go lower than a zero rating.
- Approximate cost of services:
- $2,000.00