Purchased a sofa, which was advertised as Top Grain leather, asked sales person she confirmed that it is genuine leather, I asked her how come it is only $800 she answered it is special for boxing week. When received I saw the tag on it: %40 leather, %60 PVC, I tried calling them, no body answered the phone, I went to store, sales person was not able to help me, I talked to Sale Manager in South Edmonton Common store, he was extremely rude, first I showed him print out from their website, he confirmed that it is correct and told me that it is genuine leather, every part of sofa. Then I told him about the tag and showed him, he said that it means that seating area is leather and non-seating area is PVC (exactly against his own words) which was a bullshit, then he told me that it is impossible to sell a genuine leather sofa for this price (again exactly against his own words), he told me they only thing I can do is to return it or sue the company !!!!. No apology or any thing. When I wanted to return they told me that they are charging me for delivery!!!!! Finally after arguing they refunded me. Today is day 5 still I don't see refund in my visa card. I am calling them every day but no body is answering. Please stay away from this company.
- Approximate cost of services:
- $800.00