Brick The

Bought new washer June21/15 and by Oct.13/15 it was not working .Spent over 3 hrs trying to get service dept. and no luck. Called store directly and they told me to contact the manufacturer directly that service department was to busy to deal with me. How frustrating it was and l was so upset.l had to do all the leg work The Brick was suppose to do for me.After hours on the phone trying to get some help. Talking to people from another country that could not speak English very well, l was having anxiety attacks. Who cares? Noone! Been 2 wks now and still waiting for service.