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Brick The

Furniture
Toronto ON M1P 5B7
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HomeStars  >  Appliance Retailers in Agincourt  >  Brick The  >  NEVER CHOOSE THE BRICK
Private User
Private User
Private User reviews Toronto, ON
0/10

NEVER CHOOSE THE BRICK

All my furniture was purchased from The Brick several years ago, and i recently changed my fridge. I can tell you that this will be the last time I will EVER purchase ANYTHING from The Brick. Everything is absolutely awful, it's really disappointing! Don't waste your time and go there. WE went into the store October 26th and ordered a Kitchen Aid fridge and we were told that it would be delivered November 10. We found the exact same fridge at Sears for a cheaper price but the delivery date was December 4th, and we didn't want to wait that long so we purchased it from The Brick and matched the prices. Around November 12 we got a phone call saying that we will get it delivered November 17, and we still didn't get it delivered. After several phone calls and days of waiting, they finally said that they will deliver it on December 4th. This time they came and we didn't hear the door(i'm aware that this is our problem) but when we called after an hour or so they said that they couldn't deliver it and we needed to reschedule. We had to wait till December 9 to get it delivered. They said that the delivery would be from 1:30-4:30 pm. They called around 4 saying that they would deliver it with the hour. They came at 5:00 (not between the time they said they would come) and the workers were very rude, it wasn't acceptable. We asked if they could bring our old fridge to the garage, but they refused and said that we needed to remove the doors and disconnect the water pump. He then said that we would either reschedule the appointment or they would put the fridge anywhere else and we would have to move it later on. Never have I ever seen anyone this rude and impatient ever before. We ended up moving our old fridge alone without their help, and they put the new fridge in the right place. They continuously complained while they were working about how heavy the fridge was (NOT OUR FAULT), and were impatient and just wanted to get it over with. I know they were running late and they were tired but again that's not my fault. Absolutely unacceptable, never ever buying anything from The Brick again.

Approximate cost of services:
$2,700.00
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