called the store to make an order through the phone as I was moving to Victoria in a couple of months. I got a very polite salesman who was very patient and understanding ( Jim), who worked with me for well over an hour to not only meet my budget but my time of delivery. Along the the general manager ( I think his name is Rod) we worked out what would best match with my blueprint of my condo and my taste. We picked out furniture for my entire condo. I have bought a lot furniture over the years from average to high end, and have had some issues particularly with The Brick, but was taken back by how this store, in specific has been by far the best furniture store I have had to deal with.
I usually never do any reviews but seeing how The Brick does not have a good reputation I wanted to shed some light that it is more about the customer experience than anything. I have also sent customer(s) there as well since I moved and they gave me very positive feed back and said the service and experience was amazing.
If you walk in with a positive attitude and explain your needs and wants the entire store will be more than willing to go above and beyond for you. I really appreciated the staff's sense of humour, honesty and pressure free approach.
I highly recommend you go in there even if it's for some small purchase. I have yet to deal with anyone there that wasn't so pleasant. ( I have been in there several times now!)
- Approximate cost of services:
- $0.00