We bought a Whirlpool laundry machine 2 years ago and it has a 5 year warranty on it. About 3 months ago we called technician to fix a blockage.
Second time he came, there was something wrong with the laundry draining system. After he came a second time, the washer stopped working. We waited a week for another appointment, and we specified the hours that we are available.
Customer service told us technician will contact us. He called at 8 am and said he will be there at 11 am. Since I live with my son only, I work full time and I said I will be home after 3 pm. He was absolutely rude and said this is my problem and he will not be there.
We called Bricks Warranty Customer Service 3 times now and nobody got back to us regarding when someone can come to fix a washer.
We have been without a washer for 3 weeks now.
Is this fair? We paid over $ 1000 for this and that is how we get treated!
- Approximate cost of services:
- $1,000.00