DO NOT BUY FROM THE BRICK!
We purchased our entire kitchen from the store in Windsor. And going on two years, we've had 6/7 service calls for the fridge alone. The customer service is awful, the manager "Carl" I spoke with this morning, makes me wonder how anyone would hire him with his "professionalism"
He flat out cut me off while speaking, asked if he could speak and sarcastically replied "thanks" to himself. Told me if I felt the need to drop fridge off in front of his store, the only thing that would be done is - ruining my credit.
He was not helpful whatso ever. Nor compassionate. Nor understanding.
As for the so called "lemon policy" it needs to be 3 replaced parts within the warrenty. So regardless if it's in the manufacturing warrenty and then extended warrenty - it's to be 3 for each warrenty.
My fridge has not not worked, more, than it has worked. Please save your time, energy, and most importantly your money and do not purchase from The Brick.
Unsure how this can be allowed. I thought companies are to stand behind products they sell.
Signed,
One extremely disappointed Customer.
- Approximate cost of services:
- $10,000.00