Terrible product, terrible service, customer lost for life
Bought a bed frame that turned out to be wonky, decided to return it and the rude employee Satinder said everything is final sale. Ummm....excuse me? No one told me that when I checked out, doesn't say it on my receipt, and how is that legal...? High pressure shopping experience, WORST return policy in the world, terrible service when I went back. Mostly due to Satinder who claims he's a manager but when I told him I'd call corporate he quickly backtracked and said his manager was on 'vacation'. Ya, right, like everyone's pet dog eventually goes to live on 'the farm'. I've already contacted my CC provider to open an investigation and filed complaints with BBB, MoCA, and will post my reviews across the interwebs to tell others to STAY AWAY. Serves me right for not just buying it at Costco, they have great customer service and an excellent return policy. Brick, you guys suck. Customer lost for life.
- Approximate cost of services:
- $150.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?