Brick The

After we got a new house we decided to purchase a high-quality living room set so we decided to go to the Brick Store. The salesman was very helpful and polite and we chose a fabric living room set, a pink twin bed, and a twin mattress. He told us that he has to order the living room set and it will be delivered on September 15, 2016. we were very excited for our new products. We were waiting for delivery men to receive our products, however, no
one shows up. My husband and I decided to wait a few days. After few days, I contacted the Brick and asked about our products, the lady who answered the phone was super rude and she told me that we will not receive our products until October-end and the bed is discontinued. we went three times to the store but no one helped us, therefore, we decided to talk with the manager. The manager told us that he will give us the best product with discount. The salesman told us that the Cindy Crawford is their best products, and it is guinene leather and the quality will last a long time. we paid extra money as we thought this is the best product. Finally, we received our products in October 2016, and my husband went back home. After two months I noticed some weird lines on both sofa and loveseat and I thought it might be normal. slowly those lines converted to scratches and I contact the store. I talked with a lady and mentioned the problem, she told me that she will email me and I have to wait for her email. she also mentioned once I received the mail I should attach the pictures. After a month I decided to call again and they told me they wrote my email wrong, so she will resend the email. Finally, I received the email on April 16, 2017. The customer service told me that they will contact me in 3-5 business day. However, no one contacted and I was waiting for their reply to fix my problem. On May 24, 2017, I decided to send an email to see what is going on and why they are so irresponsible. Finally, they emailed and told me that it was not covered as these scratches are normal wear and tear. I was shocked to see their response. If you purchase a furniture from a very cheap store, that furniture can last at least for a year. However, this high-quality furniture did not last. I tried again and called the store and asked them to please find a solution for this problem as I complain a few months ago about these scratches and they got worse. The lady told me to send the Pics which I did and she called after an hour and told me that they can't help as these products got discontinue. My question is for the Brick head office when a customer face this kind of situation to whom they should contact for help as The Brick Customer do not care about our problems. This is my last hope to contact you guys, and I am hoping that you will solve my problem.