Bryant Renovations Ltd

Dear Dennis

I am writing to thank you and your colleagues for the recent complete renovation of my kitchen, and the remainder of the first floor of my house.

It was the largest renovation I have done, and consequently I spent a lot of time researching, planning, and getting estimates from contractors.

It became clear to me that I only really had to get one decision right – the choice of the contractor. If I got that one right, everything else would be fine. Every day when I walk into my beautiful and functional kitchen and living room, I see the proof that I made the right decision when I chose Bryant Renovations.

The project manager, Stepan, and the entire crew, are exceptional. The level of skill, expertise, and pride they bring to their work is outstanding. Everything is now up to code, and their attention to detail produced a beautiful finish. Their consistent courtesy, politeness and respect for the fact that it was my home and not just a job site meant that it was always a pleasure to see them.

Stepan and his crew have a strong sense of responsibility for their work. What could have been the biggest problem of the renovation in fact turned into one of its best features because of the responsible way in which they responded. A subcontractor damaged the new floor in the kitchen. I was concerned about this but uncertain what to do. Without a word from me, Stepan recognized the problem, told me that it was not up to your standards, and offered me several options. The option we took was a significant improvement on my original choice and is one of the great successes of the renovation. You turned a problem not of your own making into a success.

Again, my thanks for the great job. I have started making notes and saving for the next round of work on the second floor. Your company is a keeper, and I look forward to working with you again.

Best

Steven