The salesman that arrived was well spoken and the price provided was very competitive. I was told that I would be notified of the first available time slot in the next few weeks and I was called the day before to confirm if C-Star could begin the next day. The workers arrived shortly after 9AM and the work was done quickly in a single day as had been promised.
However, the workers do not speak English so it was not as easy to communicate with them as I would have liked. Also, they were smoking constantly and left cigarette butts all over my property along with my neighbour's property. The clean-up process could have been more thorough as well as there were shingles around my yard and my neighbour found a few nails on his property. I even had to complain to them that they left huge black marks on my staircase and damage to my house were sustained.
On the positive side, C-Star immediately sent out a crew the next day to clean up the marks that remained and they fixed the damage without any questions asked. Unfortunately, I don't believe I should need to call them to ask for a proper cleaning or that any damages to the house should occur so I don't feel that I can recommend this company based on the lack of professionalism of their workers. At no point should the workers be drinking and resting on the front steps of my neighbour's home.
- Approximate cost of services:
- $4,500.00
- What could this company do to improve their services?
- The workers need to be more professional.
- Company Response
Thank you for your review. We've since let go of the staff who drank and smoked on this job. And we've revised and improved our cleaning procedure after this incident.