The takeaway:
- 10/10 is not a high enough rating (more like 20/10)
- quick
- knowledgable
- efficient
- expertise
- quick and impeccable cleanup
- kind
- We did encounter a minor blip after they left (concerns about some aesthetic decisions they made). I called Kenny to address our concerns, made myself a cup of coffee, believing I would never hear from them again. By the time I sat down to enjoy my coffee, Xing was knocking on our door (yes, they were that quick), ready and willing to address our concerns, while explaining his rationale in a calm and professional manner. As a homeowner, I cannot believe the level of service this company has provided us. As an insurance broker, I highly recommend C-Star for your roofing needs. Astounding customer service coupled with skilled and dedicated craftsmanship. An all too rare anomaly in today’s trades.
- Approximate cost of services:
- $8,200.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you so much for your great reviews, Giovanna. It is our value to take care of our customers. Just a friendly reminder to watch out condensation level in the house, so that the new plywoods are not damaged by it again.
Despite the unexpected challenges throughout the roof replacement, we do appreciate the understanding and support from you and your family members.:)Sincerely
Xing (Sing), Kenny and C-Star Roofing team