$700 for ONE roller blind!?!
I bought a voucher for Cadillac Shutters through a group buy website - I paid $49 for a $350 voucher. I only needed one roller blind so I figured I would have more than enough money to spend. No way.
I went to the store to order the blind. The sales rep told me that he would give me a good price and insisted that I have a sales rep come to my house to ensure my measurements were correct. Perhaps this was an attempt to upsell me; when I told the in-home rep I was only purchasing one blind the rep called in to verify the requirements of the group buy. There were a lot of "yeah, I know's" and I got the impression that the conversation was about no discounts, especially after I mentioned that I would not be paying for installation.
I have since compared the price with a big box store and found out that I could have gotten the EXACT same blind (material, colour, size, everything) for $550.
Happy with the product (they didn't manufacture what I purchased), but extremely disappointed with service, and especially price.
- Approximate cost of services:
- $700.00
- Company Response
I was dissapointed and confused to see your review. You purchased a voucher for $49.00 giving you a $350.00 discount off the MRSP off any Hunter Douglas Blind. This was specified on the voucher you purchased. You purchased a Hunter Douglas blind from us which had an MRSP of approx $700.00. We charged you $355.00 tax included for this product. We came to your home to confirm that your measurements were correct before ordering the product at no additional cost to you. You chose to install the blind yourself to save the cost of installation which was fine. The blind arrived and you picked it up at our location, which was agreed upon at the time of ordering, within the time frame we had advised you of. To my calculation you paid $355.00 for the blind + $49.00 for the $350.00 voucher making the total cost to you $404.00. You quoted in your review a price you received from a box store of $550.00 for the same product. It appears to me that by purchasing using this voucher promotion, not only did you get a good price you got a great price. We stive to give our clients not only excellent service but very competetive pricing everyday of the week. A review like this is not only misleading, but in essence is untrue.
Steven Levy
Cadillac Window Fsshions
Hunter Douglas Gallery
416-665-9392