California Closets

My wife and I had always wanted to get a custom closet made, and decided to go with a well known company California Closets (which is actually Canadian owned FYI). We received top quality service and the design consultant RP was able to answer all of our questions.

Definitely go to their showroom a few times to get a sense of the colours and options that are available. First in-home consultation occurred Dec 21, 2019 and the installation occurred Feb 20, 2020. The in -home consultation is where they take exact measurements and start to design the closet and this takes at least 1 hour.
The final designing and consultation process took the longest several weeks as the design consultant was very busy in January. Deposit of 50% to order materials, 50% balance upon completion of work.

Pros
Final product exactly matched the planned 3D blueprints.
Completed within our specified budget with no unexpected costs.
Site was clean after installation.
Study construction and limited lifetime warranty.

Cons
Will need to take at least 1 day off work or work from home as installation takes at least 6 hours and they don't install evenings or weekends.

California Closest does not include or offer removal or preparation of the closet. So we decided to complete this work ourselves which is time consuming removing closet racks, patching holes and then painting. Took at least 6 hours.

Communication was a bit tedious, as the Designer RP was on vacation over the Christmas holidays and they don't provide coverage by another designer. It took about 40 emails back and forth to ask about different options and colours. Every small change required a new 3D design to be made and this changed the budget as different materials and options cost different amounts. I wanted to speak to the designer on the phone but because of the time difference of where she was on vacation and our work schedules we had to rely on email.

Installer was not aware or did not have the parts to complete installation on the first installation appointment. I didn't notice until the installer had already left. The valet pins and scarf hook were missing, so we had to schedule a 2nd installation date which was frustrating when these were listed on the blueprint design.

See the before and after photos.

Paid $5K