I contracted Canadian Choice to install a new entry door for my home. The company was recommended by a colleague who had hired them the previous year.
The door itself was OK. However, the installers didn't do a good job. The door didn't set properly in the frame a dn then the installers either completely misunderstood us or displayed a very selective memory with regard to installing the frame itself. As a result, I incurred extra labour costs when the locksmith tried to install the custom Medeco lock. Furthermore, the door had a small nick at the top which should have been repaired by the installation crew. After I complained to the company, they sent out the salesman to placate me. He tried his best but he wasn't able to provide any satisfactory solution other than to blame the locksmith. I didn't see this company standing behind its products and workmanship. As a result, I will not ever use their services again and I won't recommend them to anyone else, either.
- Approximate cost of services:
- $2,300.00
- Company Response
Dear Mr. Jones,
It is unfortunate that on several occasions that we did get in contact with you to further explain the situation, you would still have this view.
The product quality of the door that was purchase through our company, or the quality of our installation itself was not the reason behind the lock not properly adjusting into the door, which was the cause of the poor workmanship installed by the locksmith for which you hired.
We apologize for the inconvenience of your well being overall Allen,
but we are not at fault for our workmanship, for the door was installed as correctly as we did, considering the structure of your home which was over 100 yrs old, and we made sure we worked the best around those conditions.We do have a picture we took when we did visit your home to speak to you about this matter as soon as you reported it, and it displays very visual deficiency of the installation of the lock installed by your locksmith.
We are happy to show you the pictures as well if you wish to see, and further more
If you have any other questions, you can always reach us again directly at our office.Thank you so much Allen.