Capitol Carpet & Cleaning Services, Inc.

I found Capitol on homestars.ca and their price was good. I called and the lady was polite and promised me that the team would be able to take out all the stains I had described. ‘Great!’ I thought. They arrived promptly and I described the stains to be cleaned. The gentleman says “I can’t guarantee them.” I was shocked… the only reason why I called used them is from their promise to remove them. There was a large disconnect between the phone staff and the cleaning team. Also, I was concerned they did not use clean work boots while walking into my house. I had to clean after they left because their boots brought in leaves and dirt onto my stairway carpet and wood floor hallways. Though they were very quick, I was rather disappointed that most stains stayed. The floor dried quickly as promised and in a last ditch attempt, I bought a Bissell chemical cleaner from Walmart to try to remove the stains. To my surprise, I was able to remove the stains in one corner! Sure it took nearly 20 minutes of scrubbing and the cleaner was $9 but it came out. Overall, I was disappointed in the empty promise from the customer service staff, unclean work boots, and the general inconsistent info from the company. Everyone was always polite and friendly but if I knew they couldn’t clean the stains in the first place, I would have never hired them to start.

wow!!! what a great job i booked 2 appointments for carpet cleaning and office cleaning and both were done to perfection. not to mention they called me and asked me for any comments. great skills from beginning to the end and i now book regualr cleaning services for my home fantastic

The work was great and the carpets were dry quicker than other companies I've used. And the maid services did a fantastic job.