I initially got in touch with Capps because of their stellar reviews on Homestars. When I spoke with Cynthia she was very knowledgeable and helpful and you could tell she has been in the industry a while. After my initial conversation I decided to hire them.
The tech Robert is a licensed HVAC technician and did a thorough check to see how the work should be approached. They clearly assess the home and come up with a game plan instead of a one size fits all solution. This home probably never had the ducts cleaned and Robert showed me the bags of dust bunnies that were collected.
Very happy with the service and will use them again when renovations are completed. I knocked off 1 star only because I was expecting a new furnace filter, perhaps the one I had was in good shape and didn't need replacement. If that's the case I will adjust my review.
After this experience I will only be hiring contractors found through homestars. My last kijiji contactor was terrible and unprofessional. Complete opposite of what my experience with Capps.
Thank you Cynthia and Robert for the great work and professionalism!
- Approximate cost of services:
- $319.00
- Company Response
Thank you very much for doing a detailed review of our service and overall you were satisfied. We will make Rob aware of your filter comment. We do not normally carry filters with us as there are just to many types and sizes. Normally we clean and advise that it be replaced by yourself if necessary to do so. I assume it was not necessary. Best Regards. Mike