20 July 2017
CARPET WAREHOUSE --- Oakville & Its Owner Dominic Tonelli:
TRULY OUTSTANDING --- Customer Service + Product Choices + Installation Service + Highly Competitive Prices + COURTESY & RESPONSIVENESS.
June 2017 --- We had all the house flooring & curved O'Hara Stairs x 2 ---replaced in our home --- and --- Dominic Tonelli & Carpet Warehouse were recommended by our Painting Contractor...
Dominic --- made 2 visits to our home with options for Stair Carpeting on our O'Hara Staircases x 2 --- which required not only superior quality carpets but also required specialised installation...
We settled on the best quality New Zealand Merino Wool Carpet for our Stairs AND got excellent pricing for the value we received.
Dominic's son Chris --- helped in various logistical matters to smooth the process from: purchase + customization of various other carpets & components we decided to purchase + installation + final payment.
Dominic's Installation Team --- Scott (Leader) & Quinn --- came on site 2 weeks prior to install date --- to recon the work required --- they took pictures and explained to us the nature of stair carpet installation + time required = ~3 full days... We were very surprised at this time requirement.
We were soon to find out === EXCELLENCE in OPERATION...
Prior to Installation Start --- Dominic called us to confirm schedules + installation procedure + and our satisfaction w the Installer's visit.
Scott & Installation Team: Scott PERSONALLY DID THE INSTALL WORK --- he checked & rechecked measurements at least 3 times...
INSTALLATION went in 3 phases on 3 Consecutive days ===>
1) DAY 1: Template EACH STAIR TREAD (of 26 Treads) with exact measurements for EACH stair tread's curvature + draw a scale template diagram on paper of EACH STAIR Tread --- for use --- to cut the custom underpad & CARPET.
Each template (26) --- was labelled & numbered for each of the 26 Stairs onb 2 Stairways !!!
2) DAY 2: Cut EACH Stair Tread Carpet Segment to Match Its Template AND ALSO CUT Its Custom Tread Underpad Individually & ALSO GET Carpet Edges Professionally Bound --- so that --- the wool would NOT come apart.
3) DAY 3: Install each stair tread carpet AND clean the mess of carpet particulate debris + do a joint inspection of the work completed.
BTW --- Installation was extremely meticulous --- being that --- each carpet segment had to be fitted & wrapped around each stair tread over a custom underpad pre fitted on the tread AND THEN the 26 custom carpet segments were installed in a tedious & meticulous manner ===> STAPLED DOWN so that NO STAPLES WERE VISIBLE !!!
IT WAS TRULY OUTSTANDING RESULT...
Scott & His assistant Quinn --- were thoroughly professional + DETAIL ORIENTED + polite + CLEAN...
It was indeed a pleasure to pay Dominic for the services received...
You Get What You Pay For: EXCELLENCE !!!
Thank You --- Dominic + Chris + Scott (Installation Team Leader)...
We Unconditionally Recommend Dominic & CARPET WAREHOUSE ---for all Your Carpet Needs... They Delivered EXCELLENCE for our Home.
Sam & Triya,
Mississauga...
- Approximate cost of services:
- $3,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?