Home Energy Evaluation - POST audit
We selected Carson Dunlop to do our Home Energy Evaluation for the Eco Energy Rebate program.
We had our post audit done, and we've been left in the lurch for almost two months now.
We've tried contacting them several times to find out the status, but we haven't even received so much as an acknoledgement to our numerous emails and voicemails. Every time we call, we get voicemail. I'm not sure they're even still in business.
When we had our initial audit done, they were great. The inspectors themselves were very friendly. I had some questions come up between the pre and post audit, and they were very quick to respond. A couple months ago, I would have given them a great review - now, not so much.
- Approximate cost of services:
- $150.00
- Company Response
Hi Tyler,
After a careful review of your situation, we have discovered a number of issues - some within our control and an equal number outside of our control - NRCan experienced a number of issues with their mailbot - (the only method for all Service Organizations to submit homeowner files) - for almost a 1 month time period. This inability to send and receive files caused huge implications on our clients and ourselves.
As you are aware by now, your situation has been rectified to your full satisfaction. Most importantly, you have received your grants. Thanks again for your patience and we will apply what we have learned from your situation to our business so we do not incurr future client situations like yours.
Regards, David Kitchen GM 416-964-9415 ext 230