Workmanship is ok, nothing exceptional. But they do include lot of features in their base price.
But one thing they miss the big time is the customer service. It is really bad. I have been promised numerous time on things from before closing to over a year after move in, but still won't deliver. Of course, some items CANNOT be done after the closing or dry wall is up !!! So, I am stuck with what it is, which pissed me off as I have been trying to follow up with them every single week before closing !!! You are lucky if you find the site super AND have him or his staff finished what they promised !!! Customer Care department does not accept email but only fax even they do have the email address. Come on, it is a computer world now, email can better track the time and date. Maybe that's what they don't want to have.............
A couple guys sent from "customer care" department were really bad in attitude. Talked to us like we owe them or we were begging them to do what they are supposed to do !!! Hello, we are your customers, we paid over half a million to buy something from you, can we expect some kind of customer service?
I am a first time home buyer, not sure if it is standard in the home building industry, but we definitely are not happy with their customer services !!! Even their quality is not bad and they include lot of features more than other big builder like Monarch, but the bad customer service makes the overall experience not good.........
