Slightly used sofa pilled and stitching came apart. Tried to claim that it was out of the warranty and they would send a repair person out of courtesy. I have emails showing that I was clearly within the warranty. Repair person came out and stitched (very noticeable difference between the original stitching and the repaired section) the sofa but would not fix the pilling. When I asked customer service why they wouldn't fix the pilling the response was ... because the repair person doesn't have time to go out to shave everyone's couch that pills(the repair person was working on the couch already, it would have taken him another 15 minutes). The repair person gave me the real reason which was that they were concerned that if they shaved the pilling and more damage happened to the sofa they would be responsible. LOW QUALITY PRODUCTS THAT ARE NOT BACKED BY THE CHESTERFIELD SHOP
- Approximate cost of services:
- $2,000.00