Excellent customer service, wonderful staff, good workmanship, organized, punctual. However in the end a client wants to receive a product of quality that is none defective. I received my white quartz countertop with 3 major ink looking like marks in very visable location by the sink, they stand out like a sore thumb, everyone notices them, there is no way of covering it up because of the location and quartz cant be fixed. They said nothing can be done, and warrenty only covers stains/inperfections that are a dime size or bigger (yes you heard me right, dime size) I checked many companies warrenties and they are very similar. My advice is, you ask to see the actual stone prior to it being cut for you and check every single inch for any damage, stains, inconsistencies, especially if it is a solid colour quartz (Imprefections in colourful granite you cannot see) Do not (as most people do) pick your stone from a sample and companies will assure you that it will look like this with natural variences only. What I recieved is not a natural varience, the stone is defective due to a poor manufacturing process. I am very dissapointed that they delivered the product to my home, especially since I picked a more expensive stone to get highest quality, and paid one third more. I am very dissapionted, I did not expect that this kind of defective stone to be delivered to my home and no solution was offered to me by City Home Granite that could fix the problem and if not they should have offered to replace it. Instead I got "this is just the way it is". Very disappointed.
- Approximate cost of services:
- $3,150.00