New boiler and tank installation
My initial review for this company was positive. However, any good that was established with the initial installation was reversed with the horrendous customer service experience that I had with them after problems began to arise with a leak in the boiler exhaust pipe. The problem occurred a long while back (2012ish) within a year of the installation date of the system. They had someone come down to take a look and that person told me that it was no problem and that they would take care of it "next week". That day never came. Instead I entered a bottomless ordeal with customer service reps that seemed to care more about shifting responsibility than to deal with their faulty installation. A MONTH GOES BY. I spoke with at least 4 different reps at different times and on the last occasion (5TH interaction) spoke with one of the managers that tried to claim that the leaking issue was no longer covered under warranty BECAUSE IT WAS NOW CONVENIENTLY OUT OF THE SPECIFIED TIME LIMIT OF THE WARRANTY. It was a heated and extremely frustrating discussion. So much so that I could no longer imagine a productive relationship with these people and decided to change companies. This is the very abbreviated version of the events that took place. Even recalling the experience now six years later is very undesirable and thus I will leave it as is. Happening upon the good review I once wrote. I cannot in good conscience leave it the way it was. And now that it is corrected, I will now go back to blocking that memory from my reality. Hope this helps someone.
- Approximate cost of services:
- $12,700.00
- Company Response
Mr. Mark, Thank you for choosing Cosmopolitan Mechanical Services for your HVAC needs. We have read your comments about our services and we are greatly appreciate that you took the time to write it. As customer satisfaction is our main priority we shall continue to strive to achieve our commitment.
Best regards
Kevin Rozon